How can I get the merchandise shipped to my state?
We’ve got you covered! We can ship it to you using our discounted rates, or you’re welcome to arrange your own shipping if you prefer.
What are the shipping costs?
We ship anywhere in the USA! The cost depends on what you’re ordering and your zip code. Let us know what you’re interested in, and we’ll get you a quote!
How can I pay?
We accept cash, cashier’s checks, money orders, and bank wire transfers. If you’re sending a wire transfer, just give us a quick call before and after you send the funds. It usually takes about 45 minutes to 12 hours for us to receive the transfer. Once our bank confirms the payment, we get your shipment ready for pickup — and if everything goes smoothly, we aim to have it on the road within 24 hours!
How long does shipping take once the truck hits the road?
Shipping time depends on the distance from the FOB location to you. Typically, it takes about 5 business days, but if you’re in a smaller city or a more remote area, it could take up to 12 business days. No worries though — the trucking company will give you a call before delivery, and you’ll get a tracking number as soon as the shipping is paid for!
Do I pay you for trucking, or do I pay the trucking company?
We ship a high volume of loads every day, which means we can get you the best shipping rates. Payment for trucking goes through us and is required before your load is shipped out.
Are there any other costs I should know about?
Our prices are solid and upfront — no surprises. If you’re buying by the pallet, there might be a slight adjustment based on the item’s class and weight, but we’ll let you know. The only other potential costs would be for unloading equipment, like a forklift, pallet jack, or loading dock. Don’t worry — when we set up shipping, we’ll ask about these details to make sure everything runs smoothly!
Are there any limits on order size?
Nope! There are no limits — you can order as many pallets, truckloads, or containers as you need.
Do we need to sign any contracts?
If you’re buying Department Store goods from us, there’s a simple agreement to sign — like confirming you’ll remove the store tags before reselling. We’ll walk you through it, so it’s quick and easy!
Are some of the Department Store loads “blind”?
Yes, that’s correct! Most of the loads are unmanifested, meaning they come straight from the department store warehouses to you. Since they’re not pre-sorted or cherry-picked, you get the full, untouched load as-is.
Do I have to go through you and a bunch of other people to get the good stuff?
Nope! In 95% of cases, we work directly with the department store, manufacturer, or warehouse. We rarely advertise our items online — we stick to our own trusted sources, and that’s how we plan to keep it.
Can I visit and inspect the load before I buy?
In most cases, yes! If the merchandise is at one of our warehouses, you’re welcome to check it out. However, some department stores don’t allow visitors due to security and time constraints. We’ll let you know if that’s the case.
How do you handle exporting items? Do you help with customs?
Absolutely! We handle shipping and customs for countries like Bolivia, Chile, Costa Rica, Guatemala, Honduras, Nicaragua, El Salvador, and many others. TDW, Inc. offers a unique service where we take care of all your export shipments to major ports worldwide. With strong global connections, we ensure your containers are handled quickly and efficiently. Our services include freight, customs clearance, door-to-door delivery, door-to-port service, and more — all designed to maximize your opportunities and minimize your hassle.
If I decide to buy from someone else later, is that okay?
Of course! You’re not tied to us, but before making a big investment with someone else, feel free to run it by us. If it sounds good, we’ll let you know. We’re happy to offer free advice on what to look for or what questions to ask. We want to be your long-term partner, so we’ll help however we can!
Let’s say I’m buying from you, and I find someone else selling the same thing for less — what do I do?
Just let us know! We’ll try to match or come close to the price if we can. Keep in mind though, that while others might offer similar goods, they may not be as reliable or might have picked-over loads. In any case, we’d appreciate you bringing it to our attention!
How do I get on your weekly mailing list?
Getting on our weekly mailing list is easy and free! Just visit the weekly section on our website and click the mailing list option. Be sure to read the rules, as the list is confidential and intended only for the person it’s sent to.
I have a website. Can I advertise your goods on it?
Unfortunately, no. We don’t allow public advertising of our products. It’s taken us years to get where we are, and we have agreements with several large companies that prevent us from marketing these goods in a way that could conflict with their interests.